Privacy Policy

Controller And Contact

Tuno AI Ltd (company number 17337203) is the controller for account, subscription, support, product-use, and marketing waitlist data. Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Privacy contact: privacy@asktuno.ai. General contact: hello@asktuno.ai.

Data We Process

We process account details, subscription status, device information, conversation text, usage data, consent choices, safety audit logs, support requests, and optional family oversight data.

If you register interest before launch, we store your email address (encrypted) and any marketing source information so we can tell you when Tuno is available.

Voice audio is used in real time to provide the service and is not stored by Tuno. Tuno does not take pictures of your screen. When you ask for help with a web page, the browser helper may send the text of that page for that request, and it is used in the moment rather than stored. The text transcript of a voice conversation is kept like any other conversation, under the retention rules below.

If you run the optional one-minute sound check before buying, a short spoken sample may be scored to check your microphone and then deleted immediately. We keep only an anonymous pass/fail summary (no recording, name, email, or IP) for up to 12 months.

The browser extension and Outlook add-in send limited safety-check data only when the relevant safety feature is enabled or requested.

Analytics

On our public website we use Google Analytics 4 to understand how the site is used so we can improve it. Analytics cookies are only set after you accept them in our cookie banner, and analytics storage stays denied until then.

You can change your mind at any time by clearing cookies in your browser.

Where Data Is Processed

Primary application data is stored in UK-hosted Azure services. Some AI processing takes place in EU regions, which may process data outside the UK under UK-approved safeguards. Payment processing is handled by Stripe.

Page text used for browser help is processed in the moment and is not stored, and our AI providers do not use your data to train their models.

We use subprocessors only where needed to provide the service, secure it, process payments, send emails, run analytics, or operate support.

Your Rights

UK users have rights to access, correct, delete, restrict, object to processing, withdraw consent for optional features, and request data portability.

You can exercise privacy rights by contacting privacy@asktuno.ai. You may also complain to the UK Information Commissioner's Office.

Retention

We keep data only as long as needed for the service, safety, accounting, support, legal compliance, and product improvement.

Voice audio and the browser page text used to help you are not stored. Payment records are retained as required for accounting and tax obligations.

If you delete your account, we keep a minimal, strongly encrypted record of your conversations and safety checks for up to one year, solely for the establishment, exercise, or defence of legal claims. It cannot be read in day-to-day operations and is destroyed automatically.