Frequently asked questions

What is Tuno?

Tuno sits on your computer and you speak to it out loud, much like talking to someone on the phone. It gives older adults patient, step-by-step help with everyday problems (the printer, Wi‑Fi, email, settings), and when something online looks suspicious, it gives you a second opinion before you do anything about it.

Do I have to type anything?

No. You speak to Tuno out loud in your own words, and it answers you out loud in a natural voice. There's no wake word and no set phrases to learn, so you can talk to it the way you'd talk to a person sitting next to you, and you can interrupt it or ask it to slow down. A quick "okay" or "I see" while it's talking won't cut it off; it pauses, notices you're just nodding along, and carries on. If you'd rather write than talk you can type instead, but you never have to.

Who is Tuno for?

Mainly two groups. Older adults who'd like to stay confident and independent online, and the families who feel better knowing patient help is there when they can't be.

Is it safe?

Yes, and we've thought hard about how it works. Tuno asks your permission, helps you pause before anything risky, and guides you rather than taking the controls. It's worth being clear, though: it isn't antivirus and it can't promise to block every scam. What it gives you is a calm second opinion, so the decision stays yours.

What about my privacy?

Your main data is kept in the UK, and we don't sell personal information to anyone. Some of the AI processing happens abroad: voice in the EU, and text answers on the AI maker Anthropic's own computers, which can be in the US. Proper legal protections are in place for all of it, and none of the AI companies we use train their systems on your information. Tuno doesn't take pictures of your screen, and the voice audio and web page text used to help you are used in the moment and aren't stored. The Privacy Policy has the full detail if you'd like it.

Where is Tuno available, and what do I need?

To start with, the UK only, and in English. You'll need a Windows computer, since that's where Tuno lives, though it can also talk you through your mobile phone or tablet from there. We'd like to reach more places, languages, and devices later on, but that's where we're beginning.

Will Tuno work with my speakers and microphone?

Very often, yes. Most modern Windows computers already have what Tuno needs, and Tuno checks your audio during setup and tells you honestly if something is holding it back. If equipment would help, we've checked some ourselves: Microsoft Teams-certified headsets and speakerphones that connect by USB cable. Generic Bluetooth headsets are the one thing we'd ask you not to buy for Tuno.

See the equipment checked by Tuno

How much will Tuno cost?

Around £22 a month, and less if you pay for a year at a time. What that buys is worth spelling out: about two hours of voice conversation with Tuno every month, plus typed questions, and as many email and scam checks as you like, because those never count towards your allowance. Most people go from having nobody to ask to having a patient voice on hand for a couple of hours a month. We'll confirm the exact figures when we launch. Register interest and you'll be among the first to hear them.

How much help is that, really?

Think of it as almost two hours of unhurried conversation each month. That is a lot of "what does this pop-up mean?" and "can you talk me through the printer again?". Ask about a suspicious email as often as you like; safety checks are always free. If you ever get near the end of a month's allowance we email you first, and typed help never stops.

When does Tuno launch?

Soon, in the UK. Leave your email and we'll tell you the moment it's ready. Honestly, that's the quickest way to find out.