Frequently asked questions
The things people ask us most, ahead of launch.
What is Tuno?
Tuno sits on your computer and you speak to it out loud, much like talking to someone on the phone. It gives older adults patient, step-by-step help with everyday problems (the printer, Wi‑Fi, email, settings), and when something online looks suspicious, it gives you a second opinion before you do anything about it.
Do I have to type anything?
No. You speak to Tuno out loud in your own words, and it answers you out loud in a natural voice. There's no wake word and no set phrases to learn, so you can talk to it the way you'd talk to a person sitting next to you, and you can interrupt it or ask it to slow down. If you'd rather write than talk you can type instead, but you never have to.
Who is Tuno for?
Mainly two groups. Older adults who'd like to stay confident and independent online, and the families who feel better knowing patient help is there when they can't be.
Is it safe?
Yes, and we've thought hard about how it works. Tuno asks your permission, helps you pause before anything risky, and guides you rather than taking the controls. It's worth being clear, though: it isn't antivirus and it can't promise to block every scam. What it gives you is a calm second opinion, so the decision stays yours.
What about my privacy?
Your main data is kept in the UK, and we don't sell personal information to anyone. Some of the AI processing happens in the EU, with proper legal protections in place. Tuno doesn't take pictures of your screen, and the voice audio and web page text used to help you are used in the moment and aren't stored. The Privacy Policy has the full detail if you'd like it.
Where is Tuno available, and what do I need?
To start with, the UK only, and in English. You'll need a Windows computer, since that's where Tuno lives, though it can also talk you through your mobile phone or tablet from there. We'd like to reach more places, languages, and devices later on, but that's where we're beginning.
How much will Tuno cost?
Around £22 a month, and less if you pay for a year at a time. Every Tuno also comes with the physical button that brings up help, and we'll confirm the exact figures when we launch. Register your interest and you'll be among the first to hear them.
When does Tuno launch?
Soon, in the UK. Leave your email and we'll tell you the moment it's ready. Honestly, that's the quickest way to find out.
Got a question we haven't covered? Email hello@asktuno.ai.
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