Talk to a person
Whether you are thinking about buying, setting up, or something has gone wrong at 9pm, here is exactly how to reach us and what to expect.
Email us
For help with Tuno: support@asktuno.com. For everything else, including questions before you buy: hello@asktuno.com.
A real person reads and replies to every message. There are no chatbots on our support email.
When we reply
We answer email seven days a week, usually within one working day and often much sooner. We are a small UK company and we do not have a phone line: we would rather give you a careful, written answer you can keep than rush you on a call.
You can also browse step-by-step guides any time at support.asktuno.com.
Want to check we are real first?
Good. Checking before you pay is exactly what we would encourage. Here is how to verify us in under two minutes.
- Companies House:
- Tuno AI Ltd, company number 17337203, registered in England and Wales.
- Look us up on the official register
More detail, including where your data is stored and what Tuno never does, is on our trust page.
If you are worried you may have already given card or bank details to a scammer (anyone, not just us), call your bank first. In the UK you can dial 159 to be connected safely to your bank's fraud team. Then email us if we can help.
Prefer to read first?
Our FAQ covers pricing, cancelling, privacy, and what happens after you pay, and what you need lists the computer requirements.