Do you need to be good with computers to use Tuno?
No. You can talk or type in your own words, and Tuno answers in plain language. No menus to learn, no jargon.
One plan, nothing hidden
One plan. Family Portal included. Try it free for 7 days, no card needed.
Available to UK residents.
Tuno
The full Tuno experience: patient help, scam alerts, and Family Portal included.
£14.99/month*
*billed annually at £179.85
Saves £16.35 a year compared with paying monthly (£196.20)
Get startedFree for 7 days, no card needed: about 30 minutes of voice help, plus typed help and email checks all week.
- Nearly an hour and a half of voice conversation every month, plus typed help
- Text chat and voice conversations
- Browser page reading with the Chrome/Edge helper
- Patient help with everyday computer problems: printers, Wi‑Fi, email, settings
- Help with your mobile phone and tablet too, talked through step by step from your computer
- Guided step-by-step help
- Scam and email safety checks, which keep working even if your help runs out
- Spots problems early and offers help (with your permission)
- Family Portal included: summaries, alerts & billing
- Remembers your computer and how you like things done
What’s included each month
Every plan includes nearly an hour and a half of voice conversation a month, plus plenty of typed questions and email and scam checks. We email you at about 90% and 95% of that allowance, so nothing sneaks up on you. If it’s ever used up, typed help and scam checks keep working while voice and computer health checks pause until your month resets, so do check every suspicious message you receive. There are no surprise charges: extra help is always opt-in. The plain-English detail is in our Fair Use Policy.
- Extra PC
- £2.99/mo per extra Windows PC (max 3 PCs total). One PC is included with every subscription.
- Extra help
- An extra month of help costs the same as a month of your plan: £14.99 on yearly billing, £16.35 on monthly. Credits last 3 months. Optional auto top-up keeps you going without interruption.
Not sure? Try it free for 7 days. No card is needed, so if it isn’t right for you or your family, the trial simply ends and you pay nothing.
Not sure your computer is ready? Try our one-minute sound check.
How does Tuno compare?
- £50–100+
- One high-street tech support visit
- £30–60/mo
- Monthly IT support contract
- £14.99/mo
- Tuno (billed yearly at £179.85), on hand around the clock
Common questions
Is the Family Portal included?
Yes. Family Portal is included with every Tuno subscription: summaries, safety alerts, and billing management for connected family members. It is not a separate paid tier.
Can I use Tuno on more than one Windows PC?
One Windows PC is included. Extra PC is £2.99/mo per additional computer, up to 3 PCs total. You can add or remove Extra PC from billing in the Family Portal or My Tuno.
Can I get extra help if I run out?
Yes. You can buy an extra month of help from My Tuno or the Family Portal. It costs the same as a month of your plan: £14.99 if you pay yearly, £16.35 if you pay monthly. Credits last 3 months. You can also turn on auto top-up so credits replenish automatically if you run low. It's always opt-in, never a surprise charge. Extra help isn't sold during the free trial: choose a plan instead.
How much help do I actually get each month?
Nearly an hour and a half of voice conversation, if you did nothing else. Most people mix it up: a few minutes of voice when something is stuck, a typed question now and then, and email checks whenever a message looks odd. Typed help and scam checks keep working even if a heavy month uses up the voice allowance. One long session where Tuno talks you through a whole task uses roughly 15 to 20 minutes.
What happens if I use up my monthly help allowance?
We email you at about 90% and 95% of your allowance, so you'll know well before. If you reach 100%, typed help and scam and email safety checks keep working, while voice conversations and computer health checks pause until your usage month resets (on the anniversary of the day you joined) or you add credit. We never charge you extra unless you've explicitly turned on auto top-up.
Does Tuno need the internet?
Yes. Tuno is an online service, so the computer needs an internet connection whenever you use it. It doesn't need fast broadband, just a steady connection. The one-minute sound check tests that on the Windows PC Tuno will run on. You can pay first if you are not on that PC.
What computer do I need?
A Windows 10 or Windows 11 PC with an internet connection, and speakers and a microphone if you’d like to talk with Tuno (typing works without them). The full list, including the optional browser helper and Outlook add-in, is on our requirements page.
Is our data safe?
Primary storage is in the UK (encrypted). Voice is processed in the EU, and text answers may be processed in the US. Our Privacy Policy lists subprocessors and locations. We never sell data.
How does the free trial work?
It lasts 7 days from when you finish setting up Tuno on your Windows PC, with about 30 minutes of voice help, and typed help and email checks all week. There's no card, so nothing is charged and there's nothing to cancel. If you choose a plan and change your mind, tell us within 14 days of the first payment and we'll refund it in full.
Can I switch between monthly and annual?
Yes. Whoever pays the bill can switch at any time from My Tuno or the Family Portal. The change starts at the end of the current paid period, so nothing is charged early and no paid time is lost, and you can undo it any time before then.
Can I buy Tuno outside the UK?
Not yet. Tuno is currently available only to UK residents, with UK billing addresses.
Which languages does Tuno support?
Tuno currently works in English only. We plan to evaluate other languages after the UK launch.
Can I cancel anytime?
Yes. No cancellation fees. Cancel from the Family Portal or by asking Tuno. On a monthly plan you keep access until the end of your current billing month (that runs from the day you joined to the same day next month, not the calendar month). On an annual plan you keep access until the next monthly anniversary of the day you joined, and we automatically refund the months you haven't used at the monthly rate. So if you joined on 7 February and cancel on 12 July, you keep Tuno until 7 August and get the rest back. The free trial simply ends, with nothing charged; cancel within 14 days of your first payment and we refund it in full.
Does someone need to help with setup?
Ideally, yes. A family member or friend installs the software and walks through the first conversation together. After that, the person using Tuno is independent. The whole setup takes about 20 minutes.
What the money actually buys
Fewer panicked phone calls. A pop-up that gets calmly explained instead of ruining an afternoon. And someone patient on hand at half past nine on a Sunday. Going from nobody to ask, to someone patient who never sighs, on hand every day of the month.