How Tuno helps
Tuno is everyday tech help for the small things that trip people up, with a bit of extra care when something online looks dodgy. You speak to it out loud and it answers out loud. Here's what that actually looks like.
What it actually sounds like
When we say you talk to Tuno, we mean out loud, in your own words, much like talking to someone on the phone. Here’s roughly how it goes.
You say
“Tuno, there's a message here about a parcel and it wants nine pounds.”
Tuno replies
“Royal Mail don't ask for money by text, so I'd treat that as a scam. Can you read me the link at the bottom?”
You say
“It says royalmail dash redelivery dot info.”
Tuno replies
“That isn't Royal Mail's website. Don't tap it. You can delete the message, and nothing will happen to your parcel.”
Tuno isn’t a smart speaker. There’s no wake word and no special phrase to get right. You speak normally, and you can interrupt, ask again, or say “slow down a bit”, just as you would with a person.
You never have to type a word. If you’d rather write than talk, though, you can do that instead. And when you’re on a web page, Tuno can read it with you, so you don’t have to spell everything out.
Ask before you click
Something feels off. A strange email, a pop-up that won't go away, a message asking for money or your bank details. That's the moment to ask Tuno. Describe what you're looking at, or let it read the web page with you, and it tells you what it makes of it in plain words. The whole point is to give you a second to think before you click, reply, or pay.
When something simply won't work
The printer that's sulking, the Wi‑Fi that's dropped, the setting that won't stick, even your mobile phone. Tell Tuno what's going on, and it explains the problem in plain words and walks you through the fix one step at a time. You always do the clicking, which means the "I fixed it myself" at the end is genuinely yours.
Spoken out loud, and endlessly patient
You speak to Tuno in your own words and it answers you out loud, in a natural voice. There's no typing and no jargon, just one step at a time. And if you want something explained again, it explains it again, without the faintest hint that you should have got it the first time.
It learns how you like things
Tuno gets to know the computer you actually use, and how you like things put. Over time you repeat yourself less, and the help starts to fit you rather than some imagined average user.
Families can relax a little
Relatives get the reassurance that someone patient is on hand. No reading private messages, no quietly taking over. The person using Tuno is always the one in charge, and nobody is being watched or managed from afar.
Like the sound of it?
We're putting the final touches to Tuno before it launches in the UK. Add your email and we'll keep you in the loop.
We’ll only email you about the Tuno launch, and you can unsubscribe whenever you like. More in our Privacy Policy.
Want to read up on common scams in the meantime? Have a look at the blog.