Terms of Service

Last updated: April 2026

These terms explain the UK-only pre-launch service we currently offer. Tuno is available only to UK residents and works in English only.

This page is written for the current UK launch scope. It should be reviewed before any non-UK launch or material product change.

Who We Are

Tuno AI Ltd (company number 17337203) provides an AI-powered technology assistant for Windows PCs, with optional family oversight, browser safety features, Outlook email safety checks, and subscription billing. Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Contact: hello@asktuno.ai. Support: support@asktuno.ai.

Current Availability

Tuno is currently available only to residents of the United Kingdom. You must be at least 18 years old to create an account or buy a subscription.

The Tuno Button can currently be shipped only to UK addresses. We do not currently support purchases, billing addresses, or fulfilment outside the UK.

Tuno currently works in English only. We may add more countries and languages later, but they are not part of the current service.

Subscriptions And Cancellation

Subscriptions are billed by Stripe. We do not store your full card number.

Before checkout, we show the plan, price, renewal terms, and cancellation route. You can cancel from the Family Portal or by contacting support.

There is one public plan (Tuno), billed monthly or annually, which continues until cancelled. The Family Portal is included with every subscription. Every new subscription includes the Tuno Button as a required one-time purchase, charged with the first payment (£49 on monthly billing, or £25 with annual billing). Every new subscription carries a 30-day money-back guarantee (a refund on request within 30 days of first payment), which sits alongside your statutory 14-day cooling-off right. A hardware refund for the Tuno Button requires returning the Button; we provide a pre-paid label. Hardware can also be returned within 14 days of delivery under UK consumer rules. We email a renewal reminder before each charge (for annual plans: about 30 days beforehand, and again a few days before; for monthly plans: a few days before), stating the amount and how to cancel.

AI Limitations And Safety

Tuno is a technology assistant, not a medical, financial, legal, tax, or emergency adviser.

Tuno may make mistakes. You remain in control, and Tuno guides you rather than clicking, typing, or changing settings on your behalf.

Do not use Tuno for emergencies. In an emergency in the UK, call 999.

Changes

We may update these terms as the product changes. Where a change materially affects your rights, subscription, or data processing, we will give advance notice where required.